Returns
We do not accept returns: medical-device classification, hygiene and safety.
No returns
Our products are medical devices (intimate lubricants).
Because of their classification, applicable rules for medical devices, and hygiene and safety requirements, returns after dispatch are not offered.
Please read the product description, size, and intended use carefully before you pay.
Manufacturing defects
If you received an item with a clear manufacturing defect or a mismatch with what was described, email or message us on Viber with your order number and details; we will review each case individually.